Privacy Policy

Last updated: 23 July 2026

Pharmacy Weight Loss Chapeltown | GPhC Registration No. 9012511 | Last Updated: July 2026

Pharmacy Weight Loss Chapeltown is a GPhC registered online pharmacy weight loss clinic serving patients in Chapeltown, UK. We are committed to protecting your personal data and handling it responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy explains what data we collect, how we use it, and your rights.

1. Who We Are

We are the data controller for the personal information you provide to us. Our pharmacy is registered with the General Pharmaceutical Council (GPhC No. 9012511) and operates as an online pharmacy clinic. You can contact us at any time using the details provided at the end of this policy.

2. Data We Collect

To provide safe and effective pharmacy services, we collect the following categories of personal data:

• Identity and contact information: Full name, date of birth, address, phone number, and email address.
• Health information: Medical history, current medications, weight, BMI, and other health details relevant to weight loss treatment.
• Order and payment information: Purchase history, prescription records, and payment details (processed securely through third-party payment providers).
• Technical data: IP address, browser type, and website usage information collected through cookies.

Health data is classified as special category data under UK GDPR and is handled with the highest level of care and security.

3. How We Use Your Data

We use your personal data for the following purposes:

• To assess your suitability for weight loss treatments and provide clinical consultations.
• To dispense and deliver prescription and pharmacy medications safely. Orders are typically delivered within 1 working day once approved by our pharmacist.
• To maintain accurate patient records as required by pharmacy regulation.
• To communicate with you about your treatment, orders, or any safety concerns.
• To comply with our legal and regulatory obligations as a GPhC registered pharmacy.
• To improve our website and services based on usage data.

Our lawful basis for processing health data is the provision of healthcare services, alongside your explicit consent where required.

4. Cookies

Our website uses cookies to improve your browsing experience and understand how visitors use our site. Cookies are small text files stored on your device. We use:

• Essential cookies: Required for the website to function correctly.
• Analytics cookies: Used to gather anonymised data about site usage to help us improve our services.
• Functional cookies: Used to remember your preferences and settings.

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

5. Sharing Your Data with Third Parties

We do not sell your personal data. We may share your information only where necessary with:

• Healthcare professionals: Including prescribers and clinical advisors involved in your care.
• Delivery partners: To fulfil and ship your orders securely.
• Payment processors: To handle transactions securely on our behalf.
• Regulatory bodies: Such as the GPhC or NHS, where we are legally required to do so.
• IT and platform providers: Who support the operation of our website and systems under strict data processing agreements.

All third parties we work with are required to handle your data securely and in accordance with UK data protection law.

6. Data Retention

We retain patient records for a minimum of 8 years in line with NHS and pharmacy regulatory guidance, or longer where legally required. Non-clinical data is held only for as long as necessary for the purposes for which it was collected.

7. Your Data Rights

Under UK GDPR, you have the right to access your personal data, request corrections to inaccurate information, request deletion of your data where appropriate, and object to or restrict how your data is processed. You may also request a copy of your data in a portable format. To exercise any of these rights, please contact us directly and we will respond promptly.

8. Contact Us

If you have any questions about this privacy policy, how we handle your data, or wish to exercise your data rights, please get in touch:

Pharmacy Weight Loss Chapeltown
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

We aim to respond to all data-related enquiries within 48 hours.